This Website and business are operated by CaterDirect Ltd and throughout these terms, “we”, “us” and “our” refer to CaterDirect Ltd. “You” refers to the customer/purchaser, with whom we will enter the “contract” with.
We offer this website, service, equipment and all information to you, the user, under the condition that all terms, conditions and company policies are accepted as stated in this document. By purchasing an item or a service from us, you agree to be bound by these terms and conditions as Setout below so please ensure you read these thoroughly prior to engaging us.
CaterDirect is a supplier of brand-new catering equipment. We are not a manufacturer of any equipment sold and act purely as a distributor between the manufacturer and end user/client. Any additional services provided directly by CaterDirect are outlined within the section “Additional services”.
Our contact details can be found on our website at www.caterdirect.com. You can review the most current version of the Terms of Service at any time on www.caterdirect.com/terms. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.
Payment of any item or service from us, by any means, constitutes an understanding and acceptance of the CaterDirect Terms and Conditions.
1. Ordering
1.0 By placing an order, in any form, you accept that these terms and conditions apply.
1.1 Sometimes due to factors beyond our control such as for example, foreign exchange fluctuations, changes in taxes and duties or increased labour or manufacturing charges, the price given on our website where advertised is subject to change before the goods are dispatched to you.
1.2 In the event of a price change, plenty of notice will be given time from the notification of the price change to amend/cancel the order if you wish to do so.
1.3 No informal, verbal or approximate quotation or estimate will be binding on CaterDirect. An accurate binding quote will be issued as a formal document, generally a PDF via email. A quote as standard will be valid from 7 days from the point of issue.
1.4 CaterDirect is a VAT registered company, so VAT will be chargeable where VAT is applicable at the prevailing rate. A VAT invoice will always be provided on request.
2. Availability & Delivery
2.0 As a supplier of brand-new equipment, all goods are subject to availability from the manufacturer. At the point an invoice is formally issued, an approximate lead time and information for delivery will be provided.
2.1 Most items are held in stock with the manufacturer, and we expect average lead times to be approximately 3-5 working days from the point of order to delivery address.
2.2 Larger orders or made to order specified equipment can and is likely subject to longer lead times. Please take this into account when ordering.
2.3 Next Day, nominated day and special delivery services are also available, subject to the availability of the item and the time of day the order is placed. Please contact us so we can confirm your delivery terms and pricing if special services are required.
2.4 Lead times are always subject to change for reasons outside of our control, and therefore CaterDirect cannot be held accountable for a delivery to be later than planned under any circumstances.
2.5 Unless otherwise stated in writing prior to ordering, all deliveries are strictly “kerbside” via pallet. Monday-Friday only between normal working hours.
2.5.1 Any dates/times provided are intended as estimates only and are not the essence of the contract of sale.
2.5.2 We will not be liable for any costs incurred to the customer or loss of income to the customer because of a delivery being later than planned under any circumstances.
2.5.3 All goods are subject to a delivery charge and will be delivered to the address given at the time of ordering. Any change to the delivery address may result in a delay in delivery and an administration charge.
2.5.4 It is your responsibility to ensure that someone is available to accept delivery of the goods at the agreed delivery time. If the goods cannot be delivered you may be charged a re-delivery fee.
2.6 The delivery driver will not help you move your equipment onto the premises unless otherwise agreed in writing prior to despatch.
2.6.1 Therefore, please have suitable arrangements in place to ensure your equipment can be transported upon arrival. If you wish to move the item whilst it is still on the pallet, a pump truck will be required.
2.6.2 Positioning services may be available subject to availability at a further charge.
2.6.3 CaterDirect strongly advises that you should not book installers or engineers to begin work until at least one working day after the goods have been delivered and inspected by you.
2.7 It is the responsibility of the customer to ensure that the goods will be fit for the delivery premises and to check the dimensions of the delivery address for access, including all doors, corridors, stairs and corners etc.
2.8 You must unpack the goods and inspect them before the delivery is completed and the driver leaves.
2.8.1 If you are not given the opportunity, please ensure you sign for as “DAMAGED”. This ensures we mitigate the risk of rejected damage claims however; we cannot 100% guarantee this if it is not signed appropriately.
2.8.2 If there is any damage to the goods or are any missing parts, or the goods supplied are not in accordance with your order, please reject delivery and notify us immediately.
2.9 We cannot accept any responsibility for any loss or damage because of late or delayed delivery of the goods.
2.9.1 Risk in the goods passes to you on delivery and it is your responsibility to insure the goods from that point.
3. Price & Payment
3.0 The price for products and services:
3.0.1 shall be the price set out in the Contract or, if no price is quoted, the price set out in CaterDirect’s published price list as at the date of the order; and shall be exclusive of all costs and charges of packaging, insurance and transport of the products.
3.1 CaterDirect reserves the right to:
3.1.1 increase the price of the products, by giving notice to you at any time before delivery, to reflect any increase in the cost of the products to CaterDirect that is due to:
(a) any factor beyond our control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
(b) any request by you to change the delivery date(s), quantities or types of products ordered, or the product specification; or
(c) any delay caused by any instructions you provide in respect of the products or failure by you to give us adequate or accurate information or instructions in respect of the products.
3.2 Any invoices submitted by CaterDirect in respect of callouts for servicing shall be payable:
3.2.1 within 14 days of the date of the invoice; and in full and in cleared funds to a bank account nominated in writing by us, and time for payment shall be of the essence of the Contract.
3.3 All amounts payable by you under the Contract are exclusive of amounts in respect of value added tax chargeable from time to time (VAT). Where any taxable supply for VAT purposes is made under the Contract by CaterDirect, you shall, on receipt of a valid VAT invoice from us, pay such additional amounts in respect of VAT as are chargeable on the supply of the services or products at the same time as payment is due for the supply of the services or products.
3.4 If you fail to make a payment due to CaterDirect under the Contract by the due date, then, without limiting our remedies under clause (Termination), you shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment.
3.4.1 Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.
3.5 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
3.6 Our standard invoicing terms are via Pro-Forma, and we will require payment in fullto progress your order.
3.6.1 Goods will never be despatched without payment.
3.6.2 BACS is our preferred payment method. The details are provided within an invoice.
3.6.3 We will accept card payments over the phone made by Visa, Mastercard up to a total value of £5,000 (extended values subject to discretion).
3.6.4 We do not accept AMEX or PAYPAL.
3.6.5 We will accept payments via Cheque, which can be issued to CaterDirect Ltd.
3.7 The order will only be progressed when the payment is received in full.
4. Ownership & Retention of Title
4.0 Notwithstanding that the goods have been delivered and accepted by you the ownership or legal title to the goods will not pass to you until you have paid in full for the goods supplied and there are no other sums of money due from you to CaterDirect.
4.1 Until this time you will store or mark or keep the goods supplied in such a way as to make them clearly identifiable as our property.
4.2 Until such time as all sums due to us have been paid in full you will at our request deliver the goods and you acknowledge that we will be entitled to enter any premises owned or occupied or controlled by you where the goods are situated for the purpose of recovering and repossessing the goods.
5. Warranty Information
5.0 We work with multiple industry leading brands of new equipment, with differing warranty types and processes. The specific warranty terms and period will be provided and outlined on the initial quotation and invoice per sale.
5.0.1 The warranty terms of the manufacturer of the equipment purchased can be provided prior to sale upon request.
5.0.2 The minimum term the manufacturer will guarantee for all supplied new equipment is 12 months. Unless otherwise specified in writing.
5.1 Typically, Warranty may be provided in full (inclusive of parts and labour) or as parts only.
5.1.1 We would like to remind all customers that a part only warranty, if deemed to be a valid claim, will only cover the cost of any parts required to repair a problem. It will not cover the cost of or include labour charges.
5.1.2 It is the responsibility of the client/end user to source and instruct a suitably qualified engineer to diagnose the part/s required, and to fit the part/s.
5.1.3 Job sheets which must include the engineers’ findings will always be requested by the manufacturer.
5.1.4 The parts will be provided by the manufacturer, under the outlined warranty terms and sent direct to site.
5.1.5 CaterDirect takes no obligation towards customers’ costs or potential loss of income during this process.
5.2 In the event of a problem, we ask that all customers complete the online form at caterdirect.com/warranty or emailing service@caterdirect.com. This is to ensure we’re able to log a warranty claim with a manufacturer and have all the information to hand in writing.
5.2.1 This must be reported within the warranty period, and you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty. We will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.
5.3 Please be aware that some warranty claims will need to be logged directly with the manufacturer by the end user. Generally, warranty claims will be logged by CaterDirect on the client’s behalf.
5.4 All warranty claims are at the final decision of the manufacturer, who is the provider of the warranty.
5.4.1 Any claims made which are deemed to not be covered under warranty for any reason, costs will be passed directly to the customer via invoice as outlined in “payment”
5.5 To qualify for the provided warranty, any equipment must be installed by a fully qualified catering engineer who will install it according to manufacturer’s guidelines to suitably positioned and isolated services.
5.5.1 Failure to have any equipment installed by a fully qualified catering engineer and failure to supply any installation paperwork which may be requested by us or the manufacturer, will likely null and void this warranty, or result in a claim being rejected.
5.5.2 This warranty does not cover normal wear and tear or where the goods have not been used for the purpose for which they were intended by the manufacturer. This warranty will not apply if the goods have been altered, damaged, misused or disassembled or if any of the seals have been broken or tampered with or where the goods have been damaged by smoke, fire or water.
5.6 This warranty will also be void if the breakdown is due to limescale.
5.7 Any exported appliances are sold without any warranty. Our returns policy also does not apply to exported equipment.
5.7.1 All liabilities are the clients after goods are dispatched.
5.8 CaterDirect will not under any circumstances accept any liability or responsibility for any loss of goods, trade, product or any other consequential loss which might arise out of or because of any defect or failure of the goods supplied.
5.9 CaterDirect will not under any circumstances accept any liability for call out charges or other charges for repairs where no fault has been found with the goods supplied or where the fault is not covered by this warranty or where the call out charge or repair charges are submitted by anyone other than an authorised engineer.
6. Returns Policy:
6.0 CaterDirect operates a 14-day money back guarantee for most products. If you need to return an item, please complete the form caterdirect.com/returns
6.1 If you are not completely satisfied with your purchase you can return it to us within 14 days of purchase, the item/s must be;
6.1.1 unused, in its original packaging, fully un-tampered with and fully inspected by our warehouse manager before a refund or replacement is made to you, whichever you prefer.
6.1.2 A minimum re-stocking charge of 25% will be charged for most items, this will depend on the size and weight, this will include all heavy cooking and refrigeration appliances,
6.1.3 any return will be at the discretion of CaterDirect Ltd.
6.1.4 Damaged or unchecked items must be reported to us within 24hrs of the goods being delivered to you. DO NOT ACCEPT DELIVERY OF AN ITEM IF DAMAGED.
6.2 Under UK consumer law, specifically the Consumer Contracts Regulations 2013, a 14-day cooling-off period applies only to business-to-consumer (B2C) transactions—where goods or services are purchased by individuals for personal use, often online or at a distance. As a business-to-business (B2B) supplier, the transactions we process are not covered by these consumer protection rules. When a business buys from another business, it is assumed that the buyer has made a fully informed commercial decision, with the knowledge, understanding, and responsibility that comes with operating in a professional capacity.
6.3 For this reason, we do not offer a standard 14-day cooling-off period for unwanted items. However, we understand that mistakes can happen, which is why we do accept returns for unused goods that are still in their original packaging—subject to a 25% restocking fee, as outlined in section 6.1. This policy helps us manage the handling, inspection, repackaging, and administrative costs involved in the return process, while maintaining competitive pricing and service levels for all our trade customers.
6.4 If you have any further questions or would like to discuss a return, we’re more than happy to help.
6.5 PLEASE NOTE; Spare Parts & Special-order items like stainless steel items including tables, sinks, canopies and furniture or non-stock items that are made to order and fabricated cannot be returned.
6.6 Refunds will only be paid once the returned goods have been inspected and after deduction of any restocking charges have been made.
6.6.1 We will also deduct any costs for repairing any damage or replacing any missing components that were supplied with the original order
6.7 Please do not arrange your return until you have received a return address, we do not accept returns at our head ooice address.
7. Limitation of Liability
7.0 CaterDirect has obtained insurance cover in respect of its own legal liability for individual claims not exceeding £5,000,000.00 per claim.
7.0.1 The limits and exclusions in this clause reflect the insurance cover CaterDirect has been able to arrange, and you are responsible for making your own arrangements for the insurance of any excess loss.
7.1 The restrictions on liability in this clause 7 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
7.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
7.2.1 death or personal injury caused by negligence;
7.2.2 fraud or fraudulent misrepresentation;
7.2.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979; or 7.2.4 defective products under the Consumer Protection Act 1987.
7.3 Subject to clause 7 CaterDirect’s total liability to you shall not exceed the price of the contract.
7.4 Subject to clause 7, the following types of loss are wholly excluded:
7.4.1 loss of profits;
7.4.2 loss of sales or business;
7.4.3 loss of agreements or contracts;
7.4.4 loss of anticipated savings;
7.4.5 loss of or damage to goodwill; and
7.4.6 indirect or consequential loss.
7.5 This clause shall survive termination of the Contract.
8. Termination
8.1 Without aoecting any other right or remedy available to it, either party to the Contract may terminate it with immediate eoect by giving written notice to the other party if:
8.1.1 the other party commits a material breach of any term of the Contract which breach is irremediable or (if such breach is remediable) fails to remedy that breach within a period of 30 days after being notified in writing to do so;
8.1.2 the other party takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
8.1.3 the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business; or the other party’s financial position deteriorates to such an extent that in the terminating party’s opinion the other party’s capability to adequately fulfil its obligations under the Contract has been placed in jeopardy.
8.2 Without aoecting any other right or remedy available to it, CaterDirect may terminate the Contract with immediate effect by giving written notice if you fail to pay any amount due under the Contract on the due date for payment.
8.3 On termination of the Contract for whatever reason:
8.3.1 you shall immediately pay to CaterDirect all of CaterDirect’s outstanding unpaid invoices and interest and, in respect of goods and services supplied but for which no invoice has been submitted, CaterDirect may submit an invoice, which shall be payable immediately on receipt;
8.3.2 any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination or expiry of the Contract shall remain in full force and effect; and
8.3.3 termination or expiry of the Contract shall not aoect any of the rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination or expiry, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry.
9. Force Majeure
9.1 Neither party shall be in breach of the Contract nor liable for delay in performing or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control (a Force Majeure Event). In such circumstances the time for performance shall be extended by a period
equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for four weeks, the party not aoected may terminate the Contract by giving 14 days’ written notice to the aoected party.
10. Confidentiality
10.1 Each party undertakes that it shall not disclose to any person any confidential information concerning the business, aoairs, customers, clients or suppliers of the other party, except as permitted by clause 10.2.
10.2 Each party may disclose the other party’s confidential information:
10.2.1 to its employees, ooicers, representatives or advisers who need to know such information for the purposes of exercising the party’s rights or carrying out its obligations under the terms and conditions. Each party shall ensure that its employees, ooicers, representatives or advisers to whom it discloses the other party’s confidential information comply with this clause 10; and
10.2.2 as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
10.3 Neither party shall use the other party’s confidential information for any purpose other than to exercise its rights and perform its obligations under or in connection with these terms and conditions.
11. General
11.1 If any provision or part provision of these terms and conditions is held by any competent authority to be invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted.
11.2 Any modification to or deletion of a provision or part-provision under this clause shall not aoect the validity and enforceability of the rest of the terms and conditions.
11.3 These terms and conditions constitute the entire agreement between the parties and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to their subject matter.
11.4 Each party agrees that it shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the terms and conditions. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in the terms and conditions.
11.5 No variation of the terms and conditions shall be eoective unless it is in writing and signed by the parties (or their authorised representatives).
11.6 A waiver of any right or remedy under the terms and conditions or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
11.7 A failure or delay by a party to exercise any right or remedy provided under the terms and conditions or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the terms and conditions or by law shall prevent or restrict the further exercise of that or any other right or remedy.
11.8 All notices to be given under these terms and conditions by either Party to the other shall be in writing and shall be served by sending the same by registered post or recorded delivery to the last known service address of the other Party and any receipt issued by the postal authorities shall be conclusive evidence of the fact and date of posting of any such notice.
11.9 Unless it expressly states otherwise, these terms and conditions do not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999. These terms and conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by, and construed in accordance with the law of England
and Wales and the parties submit to the exclusive jurisdiction of the courts of England and Wales.
12. Additional Services
12.1 At this time, CaterDirect does not ooer any additional services other than those outlined and published on our website.
